Senior Manager - Natural Language Processing Team (NLP - AI/ML)

San franciscoCaUs
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**Company: Cisco **

Who We Are Collaboration AI is the team responsible for building ML-based intelligent experiences within Cisco’s Webex portfolio of Enterprise Collaboration and Customer Engagement platforms. The team is made up of four AI acquisitions and includes technology such as audio quality enhancement from BabbleLabs, natural language processing (NLP) and computer vision (CV) from MindMeld, automatic speech recognition (ASR) from Voicea, employee network graphs and personal profiles from Accompany, and much more. What You’ll Do As the Leader for Language AI on the Collaboration AI team, you will lead a diverse team of hard-working machine learning engineers in the development and deployment of NLP models to power advanced features in products like the Webex Suite, the Webex Contact Center and others. You’ll lead the strategy, development, and execution of various Language AI initiatives and ensure success from model research and prototyping to product delivery in the form of cloud services or edge-based models. You will also guide and mentor the team to improve their skills and achieve their professional goals. Responsibilities: Lead a team of machine learning engineers in the implementation of production grade models for text classification, summarization, question-answering, information extraction, dialog systems and other NLP applications. Develop and execute a strategic plan for ML R&D, ensuring alignment with business objectives and customer needs. Collaborate with different product groups to ensure seamless integration of our ML solutions into their product offerings. Stay up to date with the latest developments and trends in machine learning and leverage that knowledge to drive innovation while ensuring compliance with all relevant regulations, including data privacy laws and customer agreements. Foster a collaborative and inclusive team culture that values diversity, inclusion, and open communication. Mentor and guide team members, providing feedback, coaching, and support to help them grow professionally. Actively participate in hiring activities to grow the team further. Who You’ll Work With You’ll join a small, high-caliber team of machine learning specialists, large scale systems experts, NLP and computer vision experts, product gurus, and world-class designers who are passionate about the future brought by AI. We move fast, continuously improve, and deliver high-impact results. We’re not only aiming to build AI applications; we strive to build the best applications of AI the world has ever seen. We’re a team of world-class product managers, designers, and engineers who are exceptionally talented and all low ego. Many of our engineers have founded their own startups prior to forming Collaboration AI, and they bring a wide and diverse set of industry experience and expertise with them. We draw on this well of experiences every day as we collaborate on our own product, tech stack, and go to market strategy. We have a strong “eat our own dogfood” culture. We live and breathe Webex every day because we use the platform every day. We’re highly collaborative, committed to building great things, and consider it a privilege to learn from each other every day. Who You Are Basic Qualifications Master’s degree or higher in Computer Science, Mathematics, or related field 7 or more years of experience in natural language processing (NLP) or related field of machine learning. A minimum of 3 years leading a team of machine learning engineers. Preferred Qualifications Proven track record of designing and shipping NLP models in real world production systems. Excellent communication skills with the ability to work effectively in a team environment. Experience with cloud computing platforms such as GCP or AWS. Evidence of pioneering research in NLP (publications, patents, talks, etc.).

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