Service Hotliner

Company: Bystronic Group

Who we are. What we do. We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond. We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain. In a nutshell As Service Hotliner, you will take on the exciting challenge of providing top-notch technical support by swiftly troubleshooting and resolving our customers’ technical issues. Demonstrate your excellent problem-solving skills, prioritize effectively, and build positive relationships with customers while ensuring lasting solutions and customer satisfaction. What drives this department The Service Department is a trusted partner to our clients worldwide. We put our customers first, aspire to truly understand their priorities, and then apply cutting-edge solutions to meet these needs. Our Service team of dedicated and passionate professionals wants to create an outstanding customer experience. By assisting our customers in operating their businesses, we enable their prosperity while at the same time empower of our staff. Knowing that our contributions have a positive effect is incredibly satisfying. Compiti What you will be doing Providing appropriate solutions to the technical issues faced by the customers Providing customer support services, in addition to technical services Troubleshoot with minimum assistance Make effective decisions to have fast solutions prioritizing and dealing with the issues on time. Problem-= Solving – Identifies and resolves hot escalations Provide 1st level technical phone support Ensuring that the fault is completely rectified and ensuring that it does not appear in the future, providing correct feedback to customers Exceptional prioritization and personal time management skills including the ability to deliver work to agreed timescales. Communicate with customers providing periodic follow-up to match expectations. Use reason even when dealing with emotional topics. Build positive relationships with customers Requisiti Mechanical/Electrical educational background Minimum of 3-5 years of customer service and/or technical service experience Experience in the bending or laser-cutting machinery sector is not just valuable, it’s a key advantage What you need to succeed Willingness to work flexible hours, including overtime and weekends as needed Approx. 15-20% travelling (mainly EMEA) Speak both official languages clearly (Italian and English) Need to be able to make effective decisions, as well as creatively build effective programs to increase sales and build customer satisfaction based on business needs Adapt at balancing priorities based on repair workload Demonstrated ability to perform well as a self-starter and work well in a team environment Vantaggi Exciting national and international projects Wide range of responsibilities, development opportunities, and impact on daily activities Transparent, dynamic and agile environment Fantastic work atmosphere Smart Working option for 8 days a month, offering flexibility in work arrangements Supplementary healthcare fund People power our purpose Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose. As much as we are in a technology business, human beings drive real change. Interested? Does this versatile challenge appeal to you? Then we look forward to getting to know you!